INFORMATION ABOUT US

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    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Do I need to register to shop on ENLUSH?

    You may browse without registration, but creating an account allows faster checkout, order tracking, and exclusive updates.

    How do I register on ENLUSH?

    Click on Sign Up, enter your details, and create a password. Registration is quick and free.

    Is it mandatory to provide my email ID and phone number?

    Yes. These details are required for order confirmation, delivery updates, and customer support.

    Is my personal information secure?

    Yes. ENLUSH uses secure systems and trusted payment gateways to protect customer information.

    Are there any charges for registration?

    No. Registration on ENLUSH is completely free.

    Will my account expire?

    No. Your ENLUSH account does not expire.

    How can I reset my password?

    Yes. You can edit your details anytime from the My Account section.

    Can I update my personal information?

    No. Registration on ENLUSH is completely free.

    How do I unsubscribe from ENLUSH communications?

    Click the Unsubscribe link at the bottom of any promotional email.

    Can customers outside India place an order for delivery in India?

    Yes. International customers may place orders for delivery within India.

    How can I contact ENLUSH customer support?

    You can reach us via the Contact Us page, email, or WhatsApp support.

    What kind of products does ENLUSH sell?

    ENLUSH offers imported women’s fashion including dresses, co-ord sets, party wear, streetwear, and premium occasion wear.

    How do I select the correct size?

    Each product page includes a detailed size chart. Please review measurements carefully before ordering.

    What payment methods are accepted?

    We accept UPI, debit cards, credit cards, net banking, and other secure online payment options.

    Are refunds available?

    No. ENLUSH does not offer refunds under any circumstances.
    Only exchange or replacement is permitted, subject to policy terms.

    When is exchange or replacement allowed?

    Exchange or replacement is allowed only in case of:

    • Damaged product
    • Manufacturing defect
    • Incorrect item delivered
    • Requests must be raised within 24 hours of delivery with proper photo/video proof.
    What if the product I ordered is out of stock?

    If your selected item or size is unavailable for exchange, you may choose an alternative product of equal value.

    Is there a limit on order quantity?

    Orders are subject to stock availability. Bulk orders may require verification.

    Can I cancel my order?

    Orders can be cancelled only before they are shipped.

    Can I change my delivery address?

    Address changes are possible only before dispatch.

    How do I request an exchange or replacement?

    Contact our customer support within 24 hours of delivery with order details and clear images or videos.

    Do ENLUSH products come with a warranty?

    No warranty is provided on fashion products. All items undergo quality checks before dispatch.

    Do you ship outside India?

    Currently, ENLUSH delivers only within India.

    What if I am not available at the time of delivery?

    The courier partner will attempt re-delivery. If unsuccessful, the order may be returned.

    Can one order be shipped to multiple addresses?

    No. Each order can be shipped to only one address.

    Are there any shipping or additional charges?

    Any applicable shipping charges are displayed clearly at checkout.

    How can I track my order?

    Tracking details will be shared via SMS or email once the order is shipped.

    What is the delivery timeline?

    Orders are usually delivered within 5–10 business days, depending on location.

    What if I receive the wrong product?

    Please contact customer support within 24 hours of delivery. We will arrange an exchange or replacement.