This Shipping Policy governs the delivery of products purchased from the ENLUSH website (“Website”). By placing an order on the Website, you agree to the terms outlined below.
- SHIPPING LOCATIONS
ENLUSH currently ships only within India. We do not offer international shipping at this time.
Orders placed from outside India for delivery to an Indian address are accepted.
- ORDER PROCESSING
All orders are processed within 1–3 business days, excluding Sundays and public holidays.
Orders are shipped only after successful payment confirmation.
ENLUSH reserves the right to cancel or delay orders due to unforeseen circumstances, including stock unavailability or verification requirements.
- DELIVERY TIMELINE
Estimated delivery time is 5–10 business days from the date of dispatch.
Delivery timelines may vary based on location, courier partner, weather conditions, or operational delays.
Delivery timelines are indicative and not guaranteed.
- SHIPPING CHARGES
Shipping charges, if applicable, are clearly displayed at checkout before order confirmation.
ENLUSH reserves the right to revise shipping charges without prior notice.
- DELIVERY PARTNERS
ENLUSH works with reliable third-party courier and logistics partners to ensure safe and timely delivery of orders.
- ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping details.
ENLUSH shall not be responsible for delivery delays or failures due to incorrect or incomplete addresses.
- CHANGE OF SHIPPING ADDRESS
Shipping address changes are permitted only before the order is dispatched.
Once dispatched, address changes cannot be accommodated.
- DELIVERY ATTEMPTS
If the customer is unavailable at the time of delivery, the courier partner may attempt re-delivery.
If delivery fails after multiple attempts, the order may be returned to ENLUSH.
In such cases, re-shipping charges may apply.
- SPLIT SHIPMENTS
ENLUSH may ship products in separate packages if an order contains multiple items or if items are sourced from different locations.
- DAMAGED OR TAMPERED SHIPMENTS
Customers are advised to check the package at the time of delivery.
If the package appears damaged or tampered with, please refuse delivery and notify ENLUSH customer support immediately.
Claims for damaged items must be reported within 24 hours of delivery with photo/video proof.
- LOST SHIPMENTS
If an order is marked as delivered but not received, customers must report the issue within 48 hours.
ENLUSH will investigate with the courier partner and take appropriate action.
- CASH ON DELIVERY (COD)
COD availability is subject to location and order value.
ENLUSH reserves the right to withdraw COD services without prior notice.
- FORCE MAJEURE
ENLUSH shall not be liable for delays or failures in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, lockdowns, government restrictions, or courier disruptions.
- POLICY UPDATES
ENLUSH reserves the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon posting on the Website.
- CONTACT INFORMATION
For shipping-related queries, please contact us through the Contact Us section on the ENLUSH Website.
END OF SHIPPING POLICY
